FAQ
Do You Ship Internationally?
We do ship internationally.
Please refer to the section ‘Delivery Costs’ for costs per country.
If you can not find a shipping price for your country at checkout, please
contact us at moodymapgiedesigns@gmail.com for a quote.
How long will it take to get my package?
We will try to deliver your order as soon as possible, however as we ship our items with a range of shipping services and couriers delivery times may vary. We endeavour to ship our products within 2-5 working days. Please note during busy times, it may take up to 10 working days to receive your order. If the product you have ordered has a lead-time, this will need to be taken into account in addition to the delivery time.
Delivery Costs
We deliver internationally. If you can not find a shipping price for your country at checkout, please contact us directly for a quote.
Deliveries for purchases over Euro 100 within the Netherlands are free of charge.
Below shipping costs are priced in Euros based on sizes up to 100x50x50 cm, and are quoted for various weights in Kg ( from <2 Kg up to 30 Kg).
| Country | < 2 | 2-5 | 5-10 | 10-20 | 20-30 | |
| Netherlands | 6,95 | 6,95 | 6,95 | 13,25 | 13,25 | |
| Belgium | 10 | 10 | 30 | 30 | 40 | |
| Denmark (excl. Faeröer islands and Greenland) | 10 | 20 | 30 | 30 | 40 | |
| Germany | 10 | 20 | 30 | 30 | 40 | |
| France (incl. Corsica and Monaco) | 10 | 20 | 30 | 30 | 40 | |
| Italy (excl. San Marino and Vatican) | 10 | 20 | 30 | 30 | 40 | |
| Luxemburg | 10 | 20 | 30 | 30 | 40 | |
| Austria | 10 | 20 | 30 | 30 | 40 | |
| Spain (incl. Balearics, excl. Canary Islands) | 10 | 20 | 30 | 30 | 40 | |
| United Kingdom (excl. Gibraltar & Channel Islands) | 10 | 10 | 30 | 30 | 40 | |
| Sweden | 10 | 20 | 30 | 30 | 40 | |
| Other EU countries | 18,5 | 25 | 31 | 40 | 55 |
The last column (20- 30 Kg) is including VAT.
Delivery Times
We will try to deliver your order as soon as possible, however as we ship our items with a range of shipping services and couriers delivery times may vary. We endeavour to ship our products within 2-5 working days. Please note during busy times, it may take up to 10 working days to receive your order. If the product you have ordered has a lead-time, this will need to be taken into account in addition to the delivery time.
What Payment Methods Are Accepted?
We accept the following payment methods:
- iDeal
- Banktransfer
- Paypal
- Credit cards (Visa and Mastercard)
- Bancontact/ Mistercash
How do I Track my Order?
A Track and Trace number will be provided with all our shipments, which will enable you to follow your order at any time.
How Do I Return My Order?
ONLINE RETURNS
If you would like to return an order you have made through our website please email moodymagpiedesigns@gmail.com to arrange your refund.
RESPONSIBILITY FOR RETURNING ITEMS
Please note that we do not cover the delivery cost of returns. Items can only be returned if they’re in perfect condition and in the original packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging, as failure to do so may result in us being unable to accept the returned item.
RETURNS TERMS & CONDITIONS
- Unwanted items must be returned within 14 days of receipt to qualify for a refund. We are unable to exchange unwanted items with a different item.
- Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in us being unable to refund you.
- Please note that replacement items or refunds can not be issued until we have received the original items back to our warehouse.
- We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.
- All orders will be refunded within five working days of receipt of your return. Refunds may take up to 10 days to clear in your account.
- We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
FAULTY ITEMS
If you believe your item is faulty please contact moodymapgiedesigns@gmail.com. When emailing please include a photograph of the damaged/faulty item, and a description of the fault. Please DO NOT attempt to fix the item of your own accord or via a third party as this may affect your entitlement to a refund, compensation or reimbursement.
All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 72 hours. We are unable to replace or refund items if we are not notified within this time. In the case of a faulty item we can only offer an exchange for the same item. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement.